Luv Financial Solutions Limited Terms of Business
LUV Financial Solutions are a vehicle finance broker, who prides itself on offering a personal, efficient service to its customers and dealers. We will always treat our customers fairly and with integrity, constantly trying to secure them the best financial acceptance we can offer. We strive to build strong relationships with our dealer, that will help both businesses grow and give the customer a pleasant experience. Our experienced staff hold years of experience within the vehicle finance industry and are on hand to assist with anything along the journey.
Please note we are only able to offer finance products such as Hire Purchase, Conditional Sale, Personal Loans and Personal Contract Purchase from the finance partners on our panel.
We are authorised and regulated by the Financial Conduct Authority (FCA), who are the regulatory body for consumer credit firms and those that offer a financial service. Our authorised number is 631264. We trade under LuvCarLoans, Luv Asset Finance, CarBuyBye, Europa Car Credit, Nationwide Car Credit, Luv Lady Finance, Fund and Find my Car, LUV Motor Finance, LMF, LUV Group, LUV Motorbike Loans, LUV Superbikes, LUV Caravan Loans, LUV Motorhome Loans, Key Worker Car Loans, Blue Light Car Loans. We act as a Credit Broker and not a Lender.
Commission and Fees
We receive commission from our partners for introducing your details to them, these can vary based on each individual case and lender but will never impact the rate which you are provided. Our commission is either a fixed fee or percentage. You can request further information on this at any time.
Dealers may also receive commission from ourselves for introducing business.
LUV Financial Solutions will not charge you a fee for the service it provides. The dealer may have additional fees (such as delivery or admin), where we are aware of these, we will make you aware, but we always recommend confirming this with them directly.
By submitting an application to LUV Financial Solutions, you are allowing us to submit your details to a Third Party/Credit Reference Agency. In order to assess your credit worthiness, we will send your details to a third party to complete a soft search. Your details will be checked with fraud prevention agencies, if any false or incorrect information is passed to us and this is found to be fraudulent, details will be passed along to the fraud prevention agencies. Lenders your application is sent to will carry out credit searches with the details you have provided us. We will only work proposals that are sent through our portal, integrated systems or on our proposal form. Dealers are assessed on a regular basis to ensure that they are providing the customer with all information prior to submitting an application to ourselves.
Your details will be passed to the lenders with whom LUV Financial Solutions Ltd work with. These lenders will carry out credit checks of their own and may check your details with fraud prevention agencies. This group of lenders provide us with a wide range of credit products and as a broker we will try to obtain you the best finance acceptance.
Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering entering into. We encourage you to take the time to read through any documentation provided, and please do ask any questions you may have.
It is incredibly important you understand the type of agreement you are entering into along with your rights under the agreement such as (but not limited too) Distance Selling and the 14-day rule, Post Contract and your rights if there is an issue with the vehicle, Cancellation and what would happen should you not be able to keep up with the repayments.
Our team are happy to answer any questions or go through anything in further detail, please contact us on the above. We will never provide you with a recommendation or advise you on certain products, however our partners will provide you with all the information required within your Pre-Contract Information to assist you in making an informed decision.
It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation. We will go over all your details to ensure we have the correct information to pass onto our partners, who will then try to verify the information. However, please note that evidence of your income may be requested.
If you are aware or suspect that your financial position will change in the future, you must inform us or the finance partner directly. Your credit rating could be adversely affected if you do not make payments when due.
Privacy and Data Protection
LUV Financial Solutions are regulated by the Information Commissioners Office (ICO) and our registered number is ZA032449. We will ensure your information is stored securely and confidentially, only sharing your information for the purpose it was received, arranging and administering financial contracts. We will ask you what your marketing preferences are for future purpose, to let you know of any exclusive offers or services we may think will be of interest to you, or to ask you for feedback of your experience with us.
You have the right to request the information we hold on you at any time, as well as to ask us to remove your information from our systems. This can be done using the below contact details.
Finance GAP Insurance Information
To ensure we are treating all our customers fairly, we would like to make you aware of a product that may benefit you called, Finance GAP Insurance. This product could cover you in the event that your insurance company decided to write your vehicle off as a total loss, due to an accident/fire or theft and would cover you for the duration of your finance agreement. We recommend that you thoroughly research this product once your finance is in place and evaluate whether it would meet your current demands and needs.
Please note that we are unable to advise you on this product, however if you have consented to us contacting you regarding the product, we will send you an email where you can activate a free 30 day GAP Insurance Product if you are eligible. In order to do this, we will send you an email confirming the next steps, and your information will be sent to our partner Just Protect Ltd. We do not receive any commission for providing you this free product, or any product you may go on to purchase.
In the event that you are dissatisfied with the service you have been provided, please do not hesitate to contact us on [email protected]. Full details of our complaints procedure can be found at – http://luvcarloans/complaints
Registered Address – 11B Olympic Park, Olympic Way, Warrington, WA2 0YL.
Tel: 01925818284 Email: [email protected]